- Customers may return products within 14 days of delivery, provided items are unused and in original packaging.
- Refunds are processed within 5-10 working days upon receiving returned goods.
- Certain items (e.g., personalized goods, earrings) are non-refundable for hygiene reasons.
3.5 Limitation of Liability
BKZH Ltd is not liable for:
- Losses due to incorrect use of products
- Third-party service failures (e.g., delivery delays)
- Unforeseen circumstances (e.g., force majeure)
4. Anti-Fraud & Ethical Trading Policy
Effective Date: 6 November 2023
4.1 Our Ethical Commitment
We uphold the highest ethical standards and ensure that all our products are sourced responsibly.
4.2 Fraud Prevention
We actively monitor transactions for fraudulent activity and reserve the right to:
- Request additional verification for suspicious orders
- Cancel orders suspected of fraud
- Report fraudulent activities to authorities
4.3 Supply Chain Responsibility
We work with suppliers who comply with:
✔ UK Modern Slavery Act 2015 (no forced labour)
✔ Fair Trade & Ethical Sourcing Standards
✔ Health & Safety Regulations
5. Environmental & Sustainability Policy
Effective Date: 6 November 2023
5.1 Our Environmental Responsibility
BKZH Ltd is dedicated to minimizing its environmental footprint.
5.2 Sustainable Practices
- We prioritise eco-friendly materials in our products.
- We use recyclable packaging whenever possible.
- We encourage carbon-neutral delivery options.
5.3 Waste Reduction We actively promote reducing waste in our production and supply chain.